01584 811336

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PRIVACY POLICY

At The Rose & Crown, we're committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit

our website, how we use it, the conditions under which we may disclose it to others and how

we keep it secure.

We may change this Policy from time to time so please check this page occasionally to

ensure that you're happy with any changes. By using our website, you're agreeing to be bound

by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email

to info@roseandcrown-tenburywells.co.uk or by writing to The Rose & Crown, Boraston

Lane, Burford, Tenbury Wells, WR15 8HA. Alternatively, you can telephone 01584 811336.

Who are we?

We are a country pub with 4 ensuite rooms.. We are a limited company:

Whites @ The Clockhouse Ltd T/A The Rose & Crown

Boraston Lane

Burford

Tenbury Wells

Worcestershire

WR15 8HA

015840811336

Company No: 5830062

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact

us about products and services, to make a purchase, to enter a competition or if you register

to receive one of our regular newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP

address, and information regarding what pages are accessed and when.

If you purchase a product from us, your card information is not held by us, it is collected by

our third party payment processors, who specialise in the secure online capture and

processing of credit/debit card transactions

How is your information used?

We may use your information to:

• process orders that you have submitted;

• to carry out our obligations arising from any contracts entered into by you and us;

• dealing with entries into a promotion or competition;

• provide you with information about other goods and services we offer that are similar to

those that you have already purchased or enquired about;

• measure or understand the effectiveness of advertising we serve to you and others, and

to deliver relevant advertising to you, which may be based on your activity on our

website(s) or third parties' websites;

• make suggestions and recommendations to you and other users of our site about goods

or services that may interest you or them, which may be based on your activity on our

website(s) or third parties' websites

• manage and operate your account with us;

• administer our site and for internal business administration and operations, including

troubleshooting, data analysis, testing, research, statistical and survey purposes;

• seek your views or comments on the services we provide;

• notify you of changes to our services;

• send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally

required to hold some types of information to fulfil our statutory obligations. We will hold

your personal information on our systems for as long as is necessary for the relevant activity,

or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

Third Party Service Providers working on our behalf: We may pass your information to our

third party service providers, agents subcontractors and other associated organisations for the

purposes of completing tasks and providing services to you on our behalf (for example to

process orders and send you mailings). However, when we use third party service providers,

we disclose only the personal information that is necessary to deliver the service and we

require them to keep your information secure and not to use it for their own direct marketing

purposes.

Third Party Product Providers we work in association with: We work closely with various

third party product providers to bring you a range of quality and reliable products and

services. When you enquire about or purchase one or more of these products, the relevant

third party product provider will use your details to provide you with information and carry

out their obligations arising from any contracts you have entered into with them. In some

cases, they will be acting as a data controller of your information and therefore we advise you

to read their Privacy Policy. These third party product providers will share your information

with us which we will use in accordance with this Privacy Policy.

When you are using our secure online payment pages, your payment is processed by a third

party payment processor, who specialises in the secure online capture and processing of

credit/debit card transactions. If you have any questions regarding secure transactions, please

contact us.

We may transfer your personal information to a third party as part of a sale of some or all of

our business and assets to any third party or as part of any business restructuring or

reorganisation, or if we're under a duty to disclose or share your personal data in order to

comply with any legal obligation or to enforce or apply our terms of use or to protect the

rights, property or safety of our customers. However, we will take steps with the aim of

ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do

not want to receive direct marketing communications from us then you can inform us at the

point where we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you

have given your prior consent. We will not contact you for marketing purposes by post if you

have indicated that you do not wish to be contacted. You can change your marketing

preferences at any time by contacting us by email: info@roseandcrowntenburywells.co.uk

or telephone on 01584 811336

How you can access and update your information

The accuracy of your information is important to us. We're working on ways to make it easier

for you to review and correct the information that we hold about you. In the meantime, if you

change email address, or any of the other information we hold is inaccurate or out of date,

please email us at: iinfo@roseandcrown-tenburywells.co.uk, or write to us at: The Rose &

Crown, Burford, Tenbury Wells, Worcestershire, WR15 8HA. Alternatively, you can

telephone 01584 811336.

You have the right to ask for a copy of the information The Rose & Crown holds about you.

We reserve the right to charge a reasonable fee to cover our costs in providing you with

details of the information we hold about you when a request is manifestly unfounded or

excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with

requests for further copies of the same information. (we may charge £10 for information

requests) to cover our costs in providing you with details of the information we hold about

you.

Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and

this can never be guaranteed to be 100% secure. As a result, while we strive to protect your

personal information, we cannot guarantee the security of any information you transmit to us,

and you do so at your own risk. Once we receive your information, we make our best effort to

ensure its security on our systems. Where we have given (or where you have chosen) a

password which enables you to access certain parts of our websites, you are responsible for

keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and

preferences so that we can contact you with information relevant to you. We may make use

of additional information about you when it is available from external sources to help us do

this effectively. We may also use your personal information to detect and reduce fraud and

credit risk.

Use of cookies

Like many other websites, the The Rose & Crown website uses cookies. Cookies are small

pieces of information sent by an organisation to your computer and stored on your hard drive

to allow that website to recognise you when you visit. They collect statistical data about your

browsing actions and patterns and do not identify you as an individual. For example, we use

cookies to store your country preference. This helps us to improve our website and deliver a

better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off

may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy

policy applies only to our website so we encourage you to read the privacy statements on the

other websites you visit. We cannot be responsible for the privacy policies and practices of

other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for

the privacy policies and practices of the owners and operators of that third party site and

recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or

under please get your parent/guardian's permission beforehand, whenever you provide us

with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you

provide to us may be transferred to countries outside the European Union ("EU"). By way of

example, this may happen if any of our servers are from time to time located in a country

outside of the EU. These countries may not have similar data protection laws to the UK. By

submitting your personal data, you're agreeing to this transfer, storing or processing. If we

transfer your information outside of the EU in this way, we will take steps to ensure that

appropriate security measures are taken with the aim of ensuring that your privacy rights

continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred

outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in 17 April 2018.

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